Refund policy

In addition to your rights under the Australian Consumer Law, if you are not happy with your experience please contact us at info@doughheads.com.au and we will work to resolve your concerns.

Any complaint must be submitted within 48 hours after pickup or delivery. Our team will review your request and get back to you as soon as possible on how we propose to rectify your experience.

Subject to your rights under the Australian Consumer Law, any decision to grant a refund will be at our discretion, but we will always endeavour to address any complaints to your satisfaction. We will process any approved refunds within 5 business days of approval.

Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

UberEats & Deliverect Orders For orders placed through UberEats, refund requests are managed directly through the UberEats platform in accordance with their refund policy.

Disclaimers We do our best to ensure that our product names, descriptions, prices, nutritional information and allergen warnings are accurate. If you have any doubt about the contents of any of our products, please contact info@doughheads.com.au before placing your order.